Approach
Corporate objectives primarily fulfilled through stakeholder consultation. Effective stakeholder engagement is an important fundamental within our homes, with senior management providing the necessary on-site guidance and infra-structure to support this process.
We seek to actively involve residents and relatives to:
- Identify their health needs and aspirations to improve services
- Develop intentions and identify our priorities
- Consider residents’ views when buying goods or commissioning services
- Use residents’ experience to improve safety and quality of care.
We understand that the best health outcomes can only be achieved if residents remain at the core of all our activities.