Arete Health Care Pty Ltd Website Privacy Policy

How we collect and use website data

Who we are

Arete Health Care Pty Ltd is a provider of residential aged care services in Sydney, with facilities located at Bankstown and Cabramatta, New South Wales, Australia. We are committed to providing high-quality, person-centered care for older adults who require assistance with daily living activities. Our team is made up of experienced and compassionate professionals who are dedicated to promoting the physical, emotional, and social well-being of our residents.

What we do

At Arete Health Care, we offer a range of services to meet the unique needs of each individual resident. This includes 24-hour nursing care, personal support services, and specialised care for those with dementia or other age-related conditions. We strive to create a warm and welcoming environment where our residents can feel at home while receiving personalised care from our dedicated staff.

Information Collection and Use

When you visit our website, we may collect certain personally identifiable information from you, such as your name, email address, and phone number. We only collect this information when you voluntarily submit it to us through a form or other means on our website.

We may also collect non-personally identifiable information automatically through cookies and similar technologies. This includes your IP address, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

Use of Information

Any personal information collected from you will be used for the purposes stated at the time of collection. This may include providing you with information or services that you have requested, responding to your inquiries, and customising your experience on our website.

We may also use non-personally identifiable information for analytical purposes to improve our website and the services we offer.

Disclosure of Information

We may disclose your personal information to trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety or that of others.


We take appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. However, no data transmission over the internet can be guaranteed as completely secure. Therefore, we cannot guarantee the security of any information you provide to us and you do so at your own risk.

Links to Third Party Websites

Our website may contain links to third party websites. These websites have their own privacy policies which we recommend you review before providing any personal information. We are not responsible for the content or practices of these third party websites.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Data Protection

Arete Health Care Pty Ltd takes data security seriously. We implement reasonable precautions to protect against the loss, misuse, and alteration of the information under our control. However, no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Sharing Your Information

Arete Health Care Pty Ltd do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Payment Processing

Arete Health Care Pty Ltd accepts payments exclusively through direct debit or bank transfer. Clients are issued an invoice detailing the payment terms. Please note that Arete Health Care Pty Ltd does not request or collect any billing and payment information via our website.

Marketing Communications

If you have opted to receive marketing communications from us, we may send you promotional offers or updates about our products via email or other means of communication. You can opt-out of these communications at any time by clicking the unsubscribe link provided in the email or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional or service-related messages.

Children’s Privacy

Arete Health Care Pty Ltd website and services are not directed towards children under the age of 13, and we do not knowingly collect personal information from children in this age range. If you believe your child has provided us with personal information, please contact us immediately and we will take steps to delete this information.

Additional Information

In addition to the topics covered in this Privacy Policy, we also want to assure you Arete Health Care Pty Ltd follows industry standards and best practices when it comes to protecting your personal information. This includes regularly reviewing and updating our security measures, limiting access to personal information only to authorised personnel, and regularly training our employees on privacy and data protection. We also ensure that any third-party service providers we work with adhere to strict privacy and security standards.

Changes to this Privacy Policy

Arete Health Care Pty Ltd reserves the right to update and change this privacy policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of the website and services after any changes or modifications constitute your acceptance of these changes.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at Our team will be happy to assist you with any inquiries or requests related to your personal information. Overall, we value your privacy and aim to ensure that your personal information is protected and used in accordance with this policy.

Disclaimer: This document is for informational purposes only and does not constitute legal advice or create an attorney-client relationship. You should seek independent legal advice regarding your specific situation.

Thank you for choosing Arete Health Care Pty Ltd. We value your trust and strive to provide the best possible experience. We look forward to providing you with excellent goods and services.